Terms And Conditions

SMASHIT has been designed to be a fun, creative and unique way to blow off steam. There is an element of risk with SMASHIT and so all customers are required to sign a disclaimer form prior to entry.  Any damage or injury that occurs whilst a customer experiences SMASHIT is at their own risk. Patrons are provided with full safety gear and a thorough safety briefing which they are expected to adhere to at all times inside the SMASHIT room.

We ask that you ensure you’re entirely comfortable before entering SMASHIT and understand that you are entering at your own risk. We accept no responsibility for loss of property or injury to any person.

Terms of Conditions for Online Ticket Sales

Both the Operator and any Agent (including their respective employees, agents, officers and directors) exclude, to the fullest extent possible under law, all and any liability for any loss, damage or injury (whether direct or indirect or consequential, however arising) suffered by the Guest or any person associated with the Guest in relation to the booked activity. All activities have elements of risk and all guests undertaking any Activity do so voluntarily and at their own risk. To the extent permitted by applicable laws, all warranties, representations and implied terms are also excluded. The Operator reserves all rights to cancel any Activity at its discretion for (but not limited to) any of the following reasons: a) waterway, road or weather conditions; b) lack of numbers participating in the Activity; c) unsuitability of Guest(s) due to reasons such as age, ill health, poor fitness, intoxication or any other reasons rendering a Guest unsuitable or unfit to participate in the Activity; d) any other circumstances which are beyond the reasonable control of the Operator. All Guests agree to adhere to any instructions in relation to the Activity from the Operator at all time.

 

Refund policy: Sorry, no change of mind refunds. In the event that a refund will be issued for your entry all refunds will incur a $5 admin fee. 

Bookings made via other third party platforms are subject to the terms and conditions and refund policy of the third party agent. 

 

Current promotions:

Last updated May 22nd

Spend $50 on gift vouchers and receive a free entry ticket: Offer expires July 6th 2020. All gift vouchers are valid for one year from purchase. Vouchers valid for a time and date of the customer's choosing. One free adult single entry given when gift vouchers totalling $50NZD or more are purchased via our website. Limit one voucher per booking made. Free entry vouchers valid only for the store gift vouchers are purchased for. Gift vouchers cannot be exchanged for cash.

$19 Special Rate: Valid 12pm - 6pm daily. Customers can receive a discounted rate for SMASHIT if they have been made redundant due to COVID-19. Proof of redundancy may be required. Offer expires June 14th 2020. Not valid in conjunction with any other discount or offer. 

Locals Deal: Queenstown locals can enjoy 25% off the Odyssey & SMASHIT combo when purchasing tickets from our front desk staff. Proof of address may be required. Offer expires June 14th 2020. Not valid in conjunction with any other discount or offer.